How Banks are Capitalising on Modern Surveillance Technology

Feb 3, 2023  •  min read

All industries face a unique set of challenges, but banks in particular present a high-stakes magnet for criminal activity. From fraud, vandalism, theft and robbery, in this article we explore how Concept Pro’s revolutionary CCTV systems and algorithms are playing an important role in both the deterrence and detection of crime, improving safety, and using analytics software to enhance the overall customer experience, set against a backdrop of increasingly difficult regulatory constraints.


Having an effective security system is non-negotiable in the high-street banking environment, providing staff and customers with an essential sense of safety and trust. Concept Pro’s sophisticated facial and behavioural recognition software can detect and notify staff in real-time the moment a known criminal enters the premises, as well as spot suspicious or violent behaviour, fallen persons and more. But the opportunities of surveillance technology don’t stop there. While all CCTV providers focus on the crucial element of security, Concept Pro’s advanced analytics can also be used to manage bank occupancy, aid queue management, understand when the branch is at its busiest, and build demographic data to optimise technical and human resources.

  • Facial and Behavioural Detection for Customer and Staff Safety

The days of wanted posters are long gone as advanced facial recognition software now removes the need for staff to do any detective work themselves. Integrate with existing security infrastructure to, recognise the moment a known criminal enters the building and automatically contact your security team and / or police in seconds.

How a focus on cyber security is critical to protect your network

As CCTV systems become more advanced their presence on part of the buildings network becomes unavoidable. You can have peace of mind that Concept Pro products are some of the most secure on the market, ensuring ever evolving use of innovative solutions to help minimise the risk of security breaches. We ensure no backdoor access to your video surveillance systems and ensure the latest in cyber security protections are available in our products. This includes forced secure passwords, IP access filtering, encrypted video and communication protocols and much more so you can have peace of mind, highly sensitive footage and data is only accessible by those that require it.

  • How Deep Learning Analytics Help the Customer

High Street banks are fundamentally also retail outlets, and advanced analytics can play an essential role in helping optimise the customer experience beyond basic security provisions. Advanced analytics monitor group sizes, dwell time, customer flow, and assess wait times, allowing management to provide extra staff when required. Cameras can also gather demographic insights to better understand the customers’ needs, business trends, and how to best deploy assets. This data is available on a Could Retail portal for instant remote access and analysis, meaning management have everything they need to transform their branch and improve the customer experience.


Safety is obviously paramount, but we were amazed by how Concept Pro’s solutions have also helped us get to understand and serve our customers better.


Concept Pro’s Head of Product Development, JP, explains how algorithms are being customized to overcome those challenges specific to the banking sector.

“Probably more than any other industry, high street banking needs an intelligent and reliable CCTV system, not just for proactively detecting threats and protecting customers, but also for compliance and liability reasons. Our advanced facial recognition software and industry leading image quality across provide the ideal security solution and our suite of behavioural & demographic AI algorithms provide business intelligence and play a vital role in improving the overall customer experience. Our algorithms work out who your customers are, and when the branch is at its busiest, so you can plan and allocate your resources accordingly.”

What Can Concept Pro Deep Learning Plus Analytics Do For Me?

With Deep Learning Plus algorithms you can unlock the true potential of a fully-integrated CCTV solution. With features such as face and mask detection, facial recognition, people counting, thermal human detection, PPE safety detection, license plate recognition, enhanced vehicle detection, active privacy masking, fallen persons, behavioural patterns and more. In fact there’s almost nothing Deep Learning Plus can’t do. Concept Pro’s industry-leading software has a comprehensive list of human and vehicle detection algorithms, perfect for false alarm filtering. But it’s designed to solve a multitude of banking challenges that go far beyond just false alarm filtering and human detection, its potential is limited by the imagination alone.

Our advanced suite of algorithms can be fully customized to suit your needs – for more information click here.

Interested in Customizing your rules – here’s how the Process works

We caught up with Debbie Carter, Business Development Manager at Concept Pro, to understand how the process works for customizing algorithms for banking solutions.

Firstly, we hold a consultation meeting with new clients which can be face-to-face at Concept Pro locations across the UK, at your premises, or an end user venue. This is our opportunity to collectively develop a brief, based upon the specific project challenges and our identified solutions. Once we have fully scoped the project, we create a timeline that factors in each key development stage, including regular check-ins, itemized costings, and key stakeholder involvement. After each element of the plan is approved, by both integrator and end user, we move onto the development itself. Then we go through an in-depth testing process, something Concept Pro takes incredibly seriously and does diligently to ensure the very highest standards are met. Testing takes time, but our customers are updated regularly through project update meetings, and is determined by the complexities of the request. Concept Pro’s testing procedure is a carefully selected blend of internal testing at CP headquarters, and once approved by a CP technical expert, moves onto onsite testing, which will always involve a real end-user environment. Or if this isn’t possible, a proof-of-concept environment. Here is where we invite the integrator and end user to witness and sometimes participate in the real environment test. Once all stakeholders are happy we then release to the customer.”

Check out the latest Solution articles